Terms and Conditions
By using this website and buying wines, spirits and cocktails from us you are agreeing to our Terms & Conditions.
Provision Of Web Site Service
This website is a property of Giraudo Ltd (Company No: 643106).
Phone: +353 83 052 9015
We do not sell alcohol to anyone under the age of eighteen in accordance with the law. By placing an order with us you (and the final recipient) are confirming you are over eighteen.
Customer Promise On Quality
If you are unhappy with the quality of the product purchased on this website, we will refund you for the item that has not been opened and remains in saleable condition on its return. (See returns policy).
If your order should not arrive in reasonable condition you should notify us as soon as possible. If the bottle is damaged on delivery you should refuse delivery and request free replacement when we are notified of this by you. (See delivery policy).
Some products can be out of stock, as soon as that happens we remove the visibility of the listings. In case you have purchased an item that is not in stock before we update the website we will contact you to offer a product of similar or higher quality and price at no extra cost to you.
The prices for goods displayed on the website are normally for a bottle or a case (of 6 or 12, please see the indication on the product page) and are inclusive of VAT and Duty at rates valid as of time of purchase. Some products, due to the slow consumption of which, are sold individually. However, for wines and spirits the minimum order is 6 bottles. Additional charges include delivery fees only, and these prices are clearly marked on the 'Checkout' page, and advertised on the ‘Delivery’ page. All prices are quoted in Euro. We do not accept responsibility for typographical errors. Prices can change at any time without notice.
By completing and submitting the electronic order form on the site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
By making that offer to purchase goods, you are also authorising VP Merchants and any payment processor used by the company to pre validate the Debit or Credit card presented for payment for the full value of the goods and related service charges contained in your basket. Your card will not be charged until the offer to purchase has been accepted by VP Merchants.
We will confirm acceptance of your order by email. This confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
The minimum order for delivery from our online shop is one case or 6 bottles, it applies to wines and spirits/liqueurs. Premixed wine and spirits boxes, gifts, and chocolates are exempt and can be shipped as a single unit. Please see the indication of the exact number of products on the product page you are checking. We will pack your order in specially constructed plain cardboard boxes.
Republic of Ireland: Flat rate of €7 on orders under €99. Free of Charge on orders over €99. 5 working days delivery, deliveries do not take place on weekends. We do not deliver to any other countries at the moment. We also offer free local delivery in Co. Dublin on orders over €50 with estimated delivery time of 3 working days.
Goods must be received by a person 18 years of age or older. Where any of our couriers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and / or retain the goods until they can be received by a person of or above the legal age to purchase alcohol.
Please contact us if you have not received your wine within five working days and we will track it for you.
At peak times, particularly Christmas, your wine may take longer to arrive so we do ask you to place your orders as early as possible to avoid disappointment. If you do have any special requirements regarding delivery please contact us and we will do our best to facilitate you.
Deliveries are made during business hours (usually between 9 AM and 5 PM) and somebody must be present to take delivery and sign for it. If no one is home at the time of delivery a slip will be left with the courier's contact number on it for you to arrange a convenient time to receive or collect the wine. Please note we are unable to arrange for the courier to deliver wine outside business hours. If you think you (or the recipient) won't be home to accept the wine you can choose to have it delivered to a business address. It is mandatory that a contact number is provided for all delivery addresses.
Cancellation Of Orders, Returns & Refunds
You can cancel your order at any stage up to the point of dispatch at no charge. Simply contact us by phone on +353 83 052 9015 or email us firstname.lastname@example.org. When contacting us, please provide us with your order number, as per displayed on your order confirmation.
Returns are accepted within 30 days of purchase. Any products which have not been opened and remain in saleable condition on return can be refunded no questions asked. Just email us so we can sort it out, however you will be responsible for any costs incurred in returning such goods.
In the unfortunate case of goods being faulty or damaged in transit, we offer the choice of either a replacement or a full refund including any delivery charges incurred.
VP Merchants will do its best in making sure that the website is available to you on a continual basis. However, because of the number of sources from which we obtain the content, because of human factors and because of the nature of the Internet, we do not give you any other warranties. In particular, you should not take the accuracy or availability of the information for granted and VP Merchants makes no warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
Limitation Of Liability
In respect of the content that is available on this website, VP Merchants will use its reasonable endeavours to resolve faults. You agree that VP Merchants will not be responsible for any losses you may incur as a result of your use or non-use of that content.
Modifications To Website Content
In endeavouring to improve the website and services offered, VP Merchants reserves the right at all times to make changes to the content, including these Terms & Conditions. Prices and products are subject to change without notification. You will be subject to the policies and Terms & Conditions in place at the time of your visit to the website.
Security & E-Commerce Gateway
Any sensitive data (including personal data and payment information) you send us from your computer is securely encrypted and protected using Internet standard encryption technology known as SSL (Secure Sockets Layer). This process scrambles any sensitive data you transmit to us, preventing it from being intercepted during transmission.
There is no specific time limit applying to your access and use of the website. However, we reserve the right to suspend or terminate your access and use at any time. It may exercise the right with or without notice. You may not assign, sub-licence or otherwise transfer this Agreement or your rights of access to the website. Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy Irish law will apply to this Agreement and both you and VP Merchants agree to submit to the non-exclusive jurisdiction of the Irish Courts. All contracts that result from the use of this website are concluded in English. Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.